FAQ

What is Khela88 and how does the platform work?

Khela88 Casino is an online platform that provides gambling services, including sports betting, electronic games, and more. Our platform operates entirely online and interacts with users solely through the digital space.

Is Khela88 a licensed online casino in Bangladesh?

Yes, Khela88 Bangladesh Casino is an online casino licensed to operate by Curacao Gaming, issued by the Curacao Government.

How do I create a new account on Khela88?

Creating a new account at Khela88 Casino is straightforward. First, visit our official website at khela88.tv, navigate to the Login/Register form on the platform, and follow the required steps. One important note is to ensure you access the correct website address.

What documents are required for account verification on Khela88?

To verify your account, Khela88 requires a government-issued ID (e.g., NID or passport) to confirm your identity and age, plus proof of address (e.g., utility bill) for compliance with Anti-Money Laundering (AML) regulations. Submit these via the account dashboard or email to CS@khela88.tv. Verification typically completes within 24-48 hours.

Can I use Khela88 from my mobile phone or tablet?

Yes, Khela88 is accessible on mobile phones and tablets via our Android APK, downloadable from khela88.tv, or through mobile browsers like Chrome for all devices. The platform is optimized for seamless gameplay, offering full access to games and betting features. No dedicated iOS app is available, but iOS users can access the platform via mobile browsers.

What game categories are available on Khela88?

Khela88 offers a diverse range of games, including slot games, live dealer games (blackjack, roulette, baccarat), cricket betting, e-sports betting, fishing games, table games (poker, Teen Patti), and fast games like crash lotteries. Each category is powered by top providers for high-quality entertainment.

Does Khela88 offer a welcome bonus for new users?

Yes, new users can claim a 100% welcome bonus up to BDT 10,000 on their first deposit, subject to a 25x wagering requirement. Check the Promotions page for details and opt in during deposit. Additional free spins may apply to select slot games.

How do I make my first deposit on Khela88?

Log into your Khela88 account, navigate to the “Deposit” section, select a payment method (e.g., UPI, PayTm), enter an amount (minimum BDT 200), and confirm. Funds are credited instantly, and you can opt-in for the welcome bonus during this process.

What payment methods does Khela88 support in Bangladesh?

Khela88 supports Bank Transfer. This traditional method ensure fast, secure transactions tailored for Bangladeshi users.

Is there a minimum deposit amount on Khela88?

Yes, the minimum deposit varies by method: BDT 200 for Visa and Mastercard, BDT 300 for Skrill, Neteller, and UPI, BDT 500 for PayTm and Bank Transfer, and BDT 550 for PhonePe. Check the Payment Options table for specifics.

How do I withdraw my winnings from Khela88?

Go to the “Withdraw” section in your account, choose a payment method, enter the amount (minimum BDT 500-7,000 depending on method), and submit. Ensure your account is verified to avoid delays, and funds will be processed per the method’s timeline.

How long does the withdrawal process usually take?

Withdrawal times depend on the method: up to 15 minutes for PayTm and UPI, up to 2 hours for Skrill and Neteller, and up to 3 days for Visa, Mastercard, and Bank Transfer. Verification status may affect processing speed.

Are there any transaction fees when depositing or withdrawing?

Khela88 does not charge transaction fees for deposits or withdrawals. However, third-party providers (e.g., banks or e-wallets) may apply their own fees, which are beyond Khela88’s control.

Does Khela88 provide customer support in Bengali or English?

Yes, Khela88 offers customer support in both Bengali and English, ensuring clear communication for all users. Support is available 24/7 via live chat, email, or Telegram for tailored assistance.

How can I contact customer service on Khela88?

Reach out via 24/7 live chat on khela88.tv, email CS@khela88.tv for detailed inquiries, or Telegram @khela88official for quick, mobile-friendly support. Response times are typically instant for chat and within 24 hours for email.

Is there a mobile app available for Khela88 users?

Khela88 offers an Android APK downloadable from khela88.tv, providing full access to games and betting. No dedicated iOS app is available, but iOS users can access the platform seamlessly via mobile browsers like Safari or Chrome.

What security measures does Khela88 use to protect my data?

Khela88 employs 256-bit SSL encryption, iTechLabs-certified RNG, and AML protocols to secure user data and transactions. Regular audits and strict access controls ensure your information remains confidential.

Can I set betting limits or control my spending on Khela88?

Yes, Khela88 offers responsible gaming tools like deposit limits, wagering limits, and self-exclusion options, adjustable in your account settings. These help you manage spending and maintain healthy gaming habits.

What types of sports betting are offered on Khela88?

Khela88 provides sports betting on cricket (BPL, IPL), football, tennis, and e-sports like Dota 2, with markets including match winner, top batsman, and live in-play options for dynamic wagering.

Are live dealer games available on Khela88?

Yes, Khela88 offers live dealer games, including blackjack, roulette, baccarat, and Teen Patti, streamed in HD with professional dealers for an immersive casino experience from anywhere in Bangladesh.

How often are new games added to the Khela88 platform?

Khela88 adds new games monthly, including slots, table games, and betting markets, to keep the platform fresh. Check the “New Games” section for the latest additions from top providers.

Can I play games on Khela88 for free before betting real money?

Yes, select slot and table games offer demo modes, allowing you to play for free without risking real money. This feature is ideal for testing strategies or exploring new games.

What should I do if I forget my Khela88 account password?

Click “Forgot Password” on the login page, enter your registered email or phone number, and follow the reset link or SMS code to create a new password. Contact support if issues persist.

Does Khela88 offer referral or loyalty rewards?

Yes, Khela88 provides referral bonuses for inviting friends and loyalty rewards through a VIP program, offering cashback, free spins, and exclusive promotions based on your activity level.

Are Khela88 promotions available to all players or only new members?

Khela88 promotions are available to both new and existing players. New users get welcome bonuses, while regular players enjoy daily cashback, free spins, and VIP offers, subject to terms.